Interaction is a form of communication.
Communication (usually) starts with a word.
Words trigger emotions.
Emotions trigger actions.
Interaction is a form of communication.
Communication (usually) starts with a word.
Words trigger emotions.
Emotions trigger actions.
Get us to review any type of messaging, digital asset or specific communications, and get back to you with suggestions on how to enhance your performance and user experience using words
Bring us in to share the knowledge with your team and inspire them to use words as a customer experience strategy. Get them engaged, develop their talent and encourage collaboration in bespoke guided workshops, seminars, talks and offsite sessions
Throw it at us and we’ll fix it for you! We’ll review, learn and experience your communication funnel inside out and come back with a strategic plan, a communication blueprint and suggestions for comms that are on point
Our Customer Communication Architecture strategic framework aims to identify 5 core elements to help you determine the right words for shaping positive and successful customer and user interaction.
Once identified, these 5 elements are translated into a communication blueprint which outlines your entire communication strategy across every customer and user interaction with your product, with your service and with your brand.
Jefferey Zeldman